Frequently Asked Questions for care providers from Germany
Setting up your account is easy - Have you got questions?Just get in touch!
What is zoekduitseziekenhuizen.nl?
What are my options as a healthcare provider?
What is the difference between Custom Accounts and Special Accounts?
Can I get additional Clicks?
How do you charge for your services?
How can I join the Zoekduitseziekenhuizensite?
How flexible is joining Zoekduitseziekenhuizen.nl?
I have had a bad experience so far in medical tourism. What's different about Zoekduitseziekenhuizen.nl?
Can I cancel my account with Zoekduitseziekenhuizen.nl?
The office will be unmanned for a week. Can we temporarily pause our account during the month?
I am a account holder and I have stopped receiving inquiries - why might this happen?
How can I pay?
Do you charge any fees to set up my account?
I want more leads - what can I do?
Is Zoekduitseziekenhuizen a Medical Travel Facilitator?
I have more questions, who can I talk to?
I'm a hospital - why should I work with zoekduitseziekenhuizen.nl as well as medical travel facilitators?
I have a procedure that's not available on your website, can I add it to zoekduitseziekenhuizen.nl?
Do you have a Customer Service department?
Who can I contact if I have a question?
What is zoekduitseziekenhuizen.nl?
Zoekduitseziekenhuizen.nl is the only interactive medical tourism referral website focused on connecting patients with qualified healthcare specialists in Germany!!back to top
What are my options as a healthcare provider?
You can set up your account as follows:- Make a choice between a Custom Account or a Special Account.
- E-mail support@zoekduitseziekenhuizen.nl and we will get in touch
- Your hospital can be online in 24 hours.
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What is the difference between Custom Accounts and Special Accounts?
Custom Accounts receive a sponsored link to their own homepage or a logolink, plus advertising space, including a pay-per-click package of 1000 clicks per month of max. clicks per month.| A custom accounts costs: | 6 months | 1 year |
| € 300,= | € 500,= |
| A Special accounts costs: | 6 months | 1 year |
| € 500,= | € 900,= |
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Can I get additional Clicks?
Of course. Please contact us at support@zoekduitseziekenhuizen.nl.back to top
How do you charge for your services?
You only pay for patient inquiries and advertisementspace, no set up or admin fees. You can deliver your own free advertisement in cPdf, GIF or Flashbanner. Are you not able to produce your own banner or advertisement? You can also use our graphic design service. Custom Account holders pay € 200,= for a advertisement design, € 60,= for a GIF banner or € 85,= for a Flash Banner. Special Account Holders get 25 % off.back to top
How can I join the Zoekduitseziekenhuizensite?
Take a look at our affordable marketing packages and sign up now. There's a marketing package available for every health professional and procedure type.back to top
How flexible is joining Zoekduitseziekenhuizen.nl?
100% Flexible. You can upgrade, downgrade or cancel your account at any moment with just 48h notice.back to top
I have had a bad experience so far in medical tourism. What's different about Zoekduitseziekenhuizen.nl?
Medical Tourism is a fairly new industry, at least for the Dutch. Some (foreign) organizations promise a delivery and quality product that isn't necessarily true. We know our market, the Dutch healthcare market that is, and therefore we can help you out.Can I cancel my account with Zoekduitseziekenhuizen.nl?
We are sorry to hear that, but yes, you can. Please give us 48h notice to cancel your live account and delete your Profile page from our German Directory.back to top
The office will be unmanned for a week. Can we temporarily pause our account during the month?
We are unable to turn subscription accounts on and off during the month as required. However, for Custom accounts we will try to react to your business needs. Please notify support@zoekduitseziekenhuizen.nl if you need your account paused and we will do our best to react to this. Please provide at least 24 hours notice.back to top
I am a account holder and I have stopped receiving inquiries - why might this happen?
The system will automatically stop issuing inquiries if there are unpaid invoices at the month end. If you are unable to make your monthly payment within the terms please notify support@zoekduitseziekenhuizen.nl immediately to avoid any interruption to your service.back to top
How can I pay?
We'll sent you a 3-monthly bill, according to your account settings.back to top
Do you charge any fees to set up my account?
No. You only pay for patient inquiries or additional services like designing.back to top
I want more leads - what can I do?
We're always happy to hear that! You can top up at anytime by charging more funds to your account.back to top
Is Zoekduitseziekenhuizen a Medical Travel Facilitator?
No, we are not. We only provide information on crossborder healthcare. Zoekduitseziekenhuizen.nl is an enterprise of DRUK Healthcare & Medical Communications & The Crossborder Care Company. DRUK Healthcare & Medical Communications Group is an Communications agency which only works for Dutch Healthcare Specialists, companies, clinics and institutions. And some exclusive foreign Hospitals when it comes to medical tourism. Using this expertise we support doctors, clinics and hospitals directly, and we also support medical facilitators.back to top
I have more questions, who can I talk to?
Please contact us at support@zoekduitseziekenhuizen.nl and we'll be happy to answer any questions you may have.back to top
I'm a hospital - why should I work with zoekduitseziekenhuizen.nl as well as medical travel facilitators?
Dutch patients are using the internet to "shop" for the right health professional. Some may prefer to liaise directly with a doctor/clinic/hospital and save costs, and others may prefer to use a medical travel facilitator which is able to organize everything for the patient, such as travel, accommodation, etc. Choice is important, that is why you are able to work with us and medical facilitators if you choose to do so.back to top
I have a procedure that's not available on your website, can I add it to zoekduitseziekenhuizen.nl?
Yes. Please get in touch with support@zoekduitseziekenhuizen.nl and we'll work with you to add new procedures online.back to top
Do you have a Customer Service department?
Naturally. Please contact support@zoekduitseziekenhuizen.nl.back to top
Who can I contact if I have a question?
We'll be happy to answer any questions you may have. You can phone us on +31 26 4433650. You can also email us at support@zoekduitseziekenhuizen.nl.back to top